Frequently Asked Questions

Everything you need to know about your sports gear and service.

What is the typical turnaround time for equipment servicing?

Most standard maintenance and repair services are completed within 3 to 5 business days. Specialized performance tuning may take longer depending on the equipment type.

Do you offer international shipping for sports apparel and gear?

Yes, we ship worldwide. Domestic orders typically arrive within 3-7 days, while international shipping times vary by location and customs processing.

What is your return policy for unused sports equipment?

We offer a 30-day return policy for all unused items in their original packaging. Please note that customized gear and final sale items are not eligible for return.

Are the products sold at Kent Service Center covered by warranty?

All new equipment comes with a standard manufacturer's warranty. Additionally, Kent Service Center provides a 90-day guarantee on all repair and maintenance labor.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.